English and Technical Communication 236 Humanities-Social Sci. 1870 Miner Circle Rolla, MO 65409 (573) 341-4681 english@mst.edu
Careers in Technical Communication
The job outlook for a graduate with a technical communication degree is very
promising.
What is Technical Communication?
Technical communication, whether written, oral, or visual, enables people to
use technology effectively, to understand technology, or to make effective
decisions about real-world problems. In this context "technical" refers
to technology in the broadest sense-that is, any materials or human-created
processes that help people act or think. Thus, instruments and equipment are
technologies, but so are methods of farming and systems of
information.
What do Technical Communicators do?
Technical communicators bridge the gap between specialists and non-specialists.
They are writers, illustrators, editors, designers, translators, and project
managers, who work in both the private and public sectors.
As a technical communicator you might be employed to
create help systems and tutorials for users of new software
design multimedia presentations for special interest groups
write instructions and dialogue boxes for video games
edit print manuals or online documentation for government agencies
conduct training seminars and lead project teams in industry
The most common job titles in STC's 2005 United States Salary
Survey were documentation manager, information developer, online help
developer, teacher of technical communication, technical editor, technical
writer, usability specialist, and Web designer. (Source: www.stc.org)
Who hires Technical Communicators?
The following companies, among others, have posted job ads recently in the
Job Seeker Section of STC's Web site:
Starbucks Coffee Company: Senior Technical Writer
Lockheed Martin: Communications Specialist
Google: Technical Writer
Oak Ridge National Laboratory: Science Writer
Enterprise Rent-A-Car: Training Specialist
Northwestern Mutual: Senior User Interface Design Consultant
Dudek: Technical Editor
Nikon Precision: Senior Manager of Technical Communications
EDMC Online Higher Education: Instructional Media Developer
What can a Technical Communicator expect to earn?
Employment opportunities and salaries vary from individual to individual and
from place to place. According to the 2005 survey, however, the median annual
salary of U.S. members of STC is $68,000 overall and $42,000 in entry-level
positions. On the East Coast (MA, NJ, NY) and West Coast (CA), respectively,
the median salary is more than $80,000 per year. (Source: www.stc.org)
The first graduate of Missouri S&T's technical communication program has
gone to work for the nation's "leading supplier of healthcare information
technology solutions" in Kansas City. Rebecca Moneymaker began her
employment with Cerner Corporation on May 22, 2006, after teaching technical
writing for one semester in our department.
As a content developer at Cerner, Moneymaker creates, publishes, and
maintains online Help, following established standards and processes; she edits
and publishes CMSG (solution guides) chapters for her solution area; she
provides feedback to the team on the design and usability of applications; and
she reviews user interface and system messages in her team's applications. In
addition to these job responsibilities, she has participated in work groups to
develop new methodology.
When asked whether she likes her job, Moneymaker responded: "Yes, very
much so." She said that our technical communication program prepared her
for the Cerner job in many ways: "Overall I think I learned a lot about
myself as a writer and was able to work on my weaknesses. Also, I got a good
grasp of all the different areas that are available for technical
writers."
What advice would she give to our current B.S. and M.S. technical
communication majors who want to be prepared for the workplace?
"Internship, internship, internship--It's the one thing I would have
done differently. Many companies hire a good portion of their full-time
employees from past interns."