English and Technical Communication 236 Humanities-Social Sci.
500 W. 14th St. Rolla, MO 65409 (573) 341-4681 english@mst.edu
Careers in Technical Communication
The job outlook for a graduate with a technical communication degree is very promising.
What is Technical Communication?
Technical communication, whether written, oral, or visual, enables people to use technology effectively, to understand technology, or to make effective decisions about real-world problems. In this context "technical" refers to technology in the broadest sense-that is, any materials or human-created processes that help people act or think. Thus, instruments and equipment are technologies, but so are methods of farming and systems of information.
What do Technical Communicators do?
Technical communicators bridge the gap between specialists and non-specialists. They are writers, illustrators, editors, designers, translators, and project managers, who work in both the private and public sectors.
As a technical communicator you might be employed to
create help systems and tutorials for users of new software
design multimedia presentations for special interest groups
write instructions and dialogue boxes for video games
edit print manuals or online documentation for government agencies
conduct training seminars and lead project teams in industry
The most common job titles in STC's 2005 United States Salary Survey were documentation manager, information developer, online help developer, teacher of technical communication, technical editor, technical writer, usability specialist, and Web designer. (Source: www.stc.org)
Who hires Technical Communicators?
The following companies, among others, have posted job ads recently in the Job Seeker Section of STC's Web site:
Starbucks Coffee Company: Senior Technical Writer
Lockheed Martin: Communications Specialist
Google: Technical Writer
Oak Ridge National Laboratory: Science Writer
Enterprise Rent-A-Car: Training Specialist
Northwestern Mutual: Senior User Interface Design Consultant
Dudek: Technical Editor
Nikon Precision: Senior Manager of Technical Communications
EDMC Online Higher Education: Instructional Media Developer
What can a Technical Communicator expect to earn?
Median salary for all technical writers across all industries in 2008 was $61,620. Persons in the 90th percentile received $97,460, which was a median increase of 2 percent. California still ranks as the state with the highest salaries—median: $75,680, 90th percentile: $109,740; however, Peabody, MA was the Combined Statistical Area (CSA) with the highest average annual wage of $110,900. (Source: www.stc.org)
The first graduate of Missouri S&T's technical communication program has gone to work for the nation's "leading supplier of healthcare information technology solutions" in Kansas City. Rebecca Moneymaker began her employment with Cerner Corporation on May 22, 2006, after teaching technical writing for one semester in our department.
As a content developer at Cerner, Moneymaker creates, publishes, and maintains online Help, following established standards and processes; she edits and publishes CMSG (solution guides) chapters for her solution area; she provides feedback to the team on the design and usability of applications; and she reviews user interface and system messages in her team's applications. In addition to these job responsibilities, she has participated in work groups to develop new methodology.
When asked whether she likes her job, Moneymaker responded: "Yes, very much so." She said that our technical communication program prepared her for the Cerner job in many ways: "Overall I think I learned a lot about myself as a writer and was able to work on my weaknesses. Also, I got a good grasp of all the different areas that are available for technical writers."
What advice would she give to our current B.S. and M.S. technical communication majors who want to be prepared for the workplace? "Internship, internship, internship--It's the one thing I would have done differently. Many companies hire a good portion of their full-time employees from past interns."